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Customer Success Experts & Articles | VOCE

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Top Experts

B
Balbir Singh
Manager of Customer Success
2 articles
S
Sumedha Dheeraj
Customer Success Manager
Los Angeles, CA
1 article
J
Jayesh
Support org
Los Angeles, CA
1 article
A
Astha Batra
Engineering Manager
New York City, NY
1 article
N
Niharika Vichhivora
Customer Success Manager
1 article
M
Megha Upadhyay
Customer Success Manager
1 article
D
Divyanshu Srivastava
Customer Success Manager
Los Angeles, CA
1 article
G
Gabi Siguenza
Sr. Customer Success Manager
Dallas, TX
1 article

Latest Articles

4 AI Workflows That Give CSMs Their Time Back
Balbir Singh81

Why Customer Success is the Backbone of Modern SaaS Companies

Retention is 5x cheaper than acquisition. Discover why Net Revenue Retention (NRR) has become the defining metric for SaaS valuation and compounding growth.

Sumedha Dheeraj75

Why Proactive Support Beats Reactive Models in 2026

Proactive support reduces churn by 18%. Learn why 2026 service leaders are shifting from reactive firefighting to automated value delivery and higher CLV.

From Reactive to Ready: How Slack Alerts Changed the Way Our Data Team Works

Data teams are great at fixing problems but often the last to know about them. This article explores how wiring real-time Slack alerts into our pipelines shifted experience.com's data team from reactive firefighting to proactive ownership.

Astha Batra6314

Why Retention Is the New Growth Strategy for SaaS Companies in 2026

Stop chasing new logos at any cost. Discover why NRR above 110% is the ultimate growth multiplier and how retention-led SaaS companies are outperforming their acquisition-heavy peers through compounding revenue.

Balbir Singh395

The Halo Effect: Psychology of Customer Success 2026

Discover how the Halo Effect in Customer Success drives retention. Learn to use cognitive biases like priming and emotional validation to boost LTV in B2B SaaS.

Niharika Vichhivora45

Customer Success vs. Sales: Key Differences in 2026

Understand the 2026 split between Customer Success and Sales. Learn how organizations balance acquisition and retention to drive Net Revenue Retention.

Megha Upadhyay47

Empathy in Customer Success: The Retention Driver for 2026

Empathy improves renewal rates by 20 points. Learn how psychological safety and emotional intelligence drive B2B customer retention in the age of AI.

Divyanshu Srivastava96

The End of the QBR: Why Continuous Value Beats Quarterly Theatre in 2026

The 90-day QBR is too slow for the modern enterprise. Learn why 2026's top customer success teams are replacing performative meetings with real-time outcome dashboards and async executive updates.

Gabi Siguenza4914

Read

Topics

SaaS

Customer Success

Customer Success

9 articles

8 experts