Gabi Siguenza
@gabisiguenza
Sr. Customer Success Manager
Gabi Siguenza, Experience.com
Technology / IT
About Gabi
Senior Customer Success Manager at Experience.com with 3 years of experience driving retention and expansion for enterprise SaaS customers. I manage relationships with some of the largest accounts in our enterprise portfolio, consistently delivering NRR above 100% for the last two consecutive quarters and closing significant expansion deals. My focus is on turning customer success into a measurable revenue function — building trusted executive relationships, uncovering growth opportunities, and connecting product value to business outcomes.
Questions & Answers
Get answers from Gabi
Do we still need slide decks for any part of the process?
Slide decks are useful for initial onboarding and major annual planning sessions where you are establishing new year-long goals. For everything else, real-time data and video walk-throughs are more persuasive and easier to consume for busy stakeholders. The QBR isn't dying because it's a bad idea to review business goals; it's dying because the quarterly cadence is a legacy of an era when data was slow and executives were reachable. In 2026, the best way to prove you are a "platform of record" is to provide a "stream of value" that never stops. Stop performing, and start delivering.
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