@craigpollack2
VP of Market Insights
Experience.com
Account Manager
I am currently working with several of Experience.com's largest and most engaged clients to help them manage their account and obtain the most value from their significant investment with Experience.com. Over the years I have held a number of roles with Experience.com (previously SocialSurvey) and I am deeply invested in helping the mortgage industry grow by being passionate about borrower experience.
Mortgage Marketing
LinkedIn is now the #1 most-cited domain for professional AI search queries; here is the 2026 blueprint for mortgage pros to master Generative Engine…
Mortgage Marketing
Ruoff Mortgage humanizes the invisible mortgage process by automating user-generated photos in feedback surveys, boosting local SEO and internal culture.
Personal Branding
Apply Paulo Coelho's lessons on Personal Legends to your career. Learn why clarity and 'getting found' are the keys to a 2026 digital reputation.
Customer Experience
80% of borrowers close satisfied, but only 20% return. Why? You’re managing averages when you should be managing snapshots. Enter the Peak-End Rule.
Experience Management
Most mortgage & real estate firms use only 20% of Experience.com. Learn how power users leverage the Campaigns Module for automatically triggered campaigns, quiet periods, and servicing reputation management to drive 3x more reviews and 10x more benefit.
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